Problems Logging in to e-Connect

Problems Logging in to 2FA

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Problems Logging in to e-Connect

Have you entered your NRIC/Passport No and Password correctly?

  • Format for Singaporean NRIC is “S9999999A”.
  • Do not leave any spaces between the alphabets and numbers.
  • The Login ID and Password are case-sensitive.
  • Always use your NRIC/Passport no as your Login ID if you are logging in for the first time with the Password which Great Eastern had sent to you.

Did you try logging in again?

  • If you have tried unsuccessfully, then your Internet Service Provider (ISP), network or our system could be facing some slowness or problems. You could try to log in again later.
  • You may also want to clear your browser cache before trying to log in again.

Did you request for another e-Connect Password recently?

  • Whenever a new e-Connect Password is requested, the current password will become invalid.

Are you using the recommended browser and internet speed?

  • We recommend Internet Explorer 6.0 and above.
  • Internet connection should be 28.8kbps or higher.

Do you have access to SSL pages?
(especially for those who log in from the office)

  • For your security, e-Connect is SSL secured. Some company networks disallow their staff to access SSL pages. Depending on your company and browser, you may see a message (such as “Page cannot be displayed”) or simply a blank screen when you try to access SSL pages.
  • In this case, you could ask for help from your company’s system administrator, or try to log in from home.

Have you changed your password before?

  • If you cannot remember your password, simply click here to request for another one.

Have you recently changed your NRIC/Passport No?

  • If you have updated your NRIC/Passport No with our Company recently, please drop us an email. We will update your profile and send you a new password.
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Problems Logging in to 2FA

What should you do if you still do not receive the OTP SMS after repeated attempts?

  1. Check if the number you registered with us is the current number from your current tele-communication service provider. Please note that most of the number retention services will not forward SMSes sent by non-individuals. So in the event that you change your mobile phone number (even if you have subscribed to a number retention service), please check with your tele-communication service provider if you can receive SMSes from Great Eastern, which are forwarded from your old number. If not, please call our hotline below to update your most current mobile phone number.
  2. Check if your SMS inbox has sufficient capacity to receive incoming messages.
  3. Check if your geographical location is within your mobile network coverage area.
  4. If you are overseas, check with your tele-communication service provider that you are able to receive SMSes from Singapore. In addition, some countries may have incompatible tele- communication infrastructure.
  5. Check if your tele-communication service provider is not expecting delays or interruptions due to high volume during festive seasons such as Christmas, Chinese New Year etc.

If you still encounter problems, please contact us. In your email, please describe the error message that you encountered.