| Privacy
& Security Policies
1. Privacy Promise to our Customers
The privacy of our customers' information is of paramount importance
to us and forms the basis for providing the best possible service
to our customers. We will only use the information of our customers
in the way that our customers would want us to use it. Our promise
to our customers is that:
a
) |
We will only collect the minimum amount of information which
would allow us to deliver the best possible service to our
customers. |
b
) |
Our customers’ information is protected and safeguarded
to highest possible standard of security that we can provide. |
c
) |
Our customers’ information will never be revealed
to any third party unless our customers allow us to do so
or as required by any law. |
d
) |
We only permit authorised staff to have access to our customers'
personal information and only for the purpose of doing their
jobs. |
e
) |
No usage or sharing of our customers' personal medical information
is allowed except for the purpose of processing any claims,
administration and underwriting of our customers' policies. |
f
) |
This
web-site has links from and to other web-sites and we are
not responsible for the contents and privacy policies of
such web-sites. |
We
are engaged in a constant process of ensuring that our customers'
privacy is protected.
2.
Security Policy
We
appreciate our customers' concerns about security issues when they
conduct transactions over the Internet. We have implemented several
ways to ensure that our customers' confidential transaction details
and their policy information are protected and secured.
We
use the following methods of protecting our customers' policy information
and transactions:
a
) |
Firewalls
We have put in place several layers of firewalls between
our computer systems and the Internet. |
b
) |
Encryption
We use 128-bit Secure Socket Layer (SSL) encryption to protect
our customers policy information and private transaction
data. 128-bit SSL encryption is the state of the art security
protocol for encryption of data send over the Internet.
Currently, it is used throughout the world by recognized
financial institutions for the protection of their customers'
data. |
c
) |
User-id and passwords
The only way into our highly secured internal computer systems
is through the use of our customers' individual valid user-ids
and passwords, ensuring that only permitted users can gain
entry into our computer systems.
We
constantly test our systems to ensure that no possible breaches
of our security can happen such that our customers' security
and confidential policy information is not compromised in
any way. We are always on the look-out for new technology
that will increase the security of our systems so that our
customers can rest assured that their valuable and confidential
information is kept safe. |
3.
Precautions You Should Take
| a) |
Protect
and safeguard your password
| •
|
Change
your password on a regular basis i.e. every 90 days.
|
| • |
Keep
your password confidential and do not disclose it to anyone. |
| • |
Do
not choose a password that is easily guessed. |
| • |
Password
should not be based on user-id, personal telephone number, birthday
or other personal information. |
| • |
Do not
use shared, public or Internet cafe computers to access e-Connect. |
| • |
Never use
the same password for other web-based services (Financial or Non-Financial) such as for email,
online services, particularly when they related to different websites. |
| • |
Do not
write down your password or store it in computer hard-disk, diskette, mobile phone
or other insecure means. |
| • |
Change
your password immediately if you suspect it has been disclosed to others or any unauthorized access.
Do not use your password when someone else can see you keying it in. |
| • |
Do not
select the option on browsers for storing or retaining user name and password. |
| • |
De-activate
the function from storing or retaining your user-id/password on browsers by using the following steps:
Internet Explorer
Launch your Internet Explorer browser and click
on
"Tools" >> "Internet
Options" >> "Content". |
Under
"Personal Information", click on
"AutoComplete". Uncheck "User
names and passwords on forms" and click
on "Clear Passwords". |
| Click
on "OK" to save your
changes |
|
|
| b
) |
Protect
your PC from viruses and malicious programs.
•
|
Take
some precautions against viruses or other programs
like 'Trojan Horse' means attacking the computer unknowingly
that can capture your password typed keystrokes and
other valuable information. Such captured data can
be sent to another party without your knowledge. |
•
|
Equip your PC with the latest anti-virus,anti-spyware
and firewall software to protect yourself against
any virus attacks and other malicious attacks, particularly
when you are using broadband connections, digital
subscriber lines or cable modems. |
•
|
Update
the anti-virus and firewall products with newer versions
on a regular basis. |
• |
Use
personal firewall software to hide your computer from
Internet outlaws. |
|
| c
) |
Beware of and Protect
your PC from Spyware.
•
|
Spyware is a software program installed in your computer that secretly gathers information about you on the Internet without your knowledge. It is sometimes bundled with shareware or freeware programs that are downloaded from the Internet.
|
•
|
Spyware have the ability to maliciously gain access to your passwords and other sensitive information. They also have the ability to monitor keystrokes, scan files on your hard drive and relay the information to unauthorized third parties leading to system instability or a crash.
|
•
|
Use
anti-spyware software to find and remove hidden programs.
|
• |
Use
personal firewall software to hide your computer from
Internet outlaws. |
|
| d) |
Avoiding
Hoax Emails (Phishing emails)
| •
|
Be
wary of any email you receive from people you don't
know or trust. Delete any emails you think are suspicious,
such as spam, chain or junk mail. Delete the email
from your 'Inbox
If
you receive an email or anything that is suspected
to be fraudulent activity connected with GE, please
do not respond to it. For example, you may receive
an email that claims to be from GE asking you to click
on a link to a website within the email to update
sensitive information for certain reasons. When you
click on the link, you will be directed to a bogus
web site that may look exactly like ours where you
will be asked to enter sensitive information. Emails
like these may look quite sophisticated and even carry
our logos. However, do not trust them.
|
| •
|
Never
click onto a link in an email to go to the GE login
page. Always access GE by typing the full website
address www.lifeisgreat.com.sg into your browser.
|
| •
|
You
also may wish to contact your Internet Service Provider
for support in blocking e-mails or to subscribe to
a spam filter they may offer. |
| •
|
Never
send sensitive information by email. |
| • |
Don't
answer any unexpected email requesting personal information. |
|
| e) |
Internet
Security
| •
|
Never
download files from PCs or sites which you aren't sure
about its safety. |
| |
Do
not install software or run programs of unknown origin. |
| •
|
Be
careful of anyone who attempts to illegally obtain sensitive
information from you by pretending to represent GE. |
| •
|
Remove
file and printer sharing in your PCs, especially when
they have internet access via cable modems, broadband
connections or similar set-ups. |
| •
|
Never
blindly type commands that others tell you to type,
or go to web addresses mentioned by strangers, or run
pre-fabricated programs or scripts |
| •
|
Log
out the online session and turn off the computer when
not in use, even if it is for a short while. This will
prevent any transactions from being performed without
your authorisation. |
| •
|
Do
business only with Internet companies that use a secure
form to capture private information. To verify your
session is secure, look for "https" instead
of "http" in the URL address line. You can
also check that your information is encrypted by ensuring
that a symbol of a locked padlock appears at the bottom
of your browser |
| •
|
Clear
your browsers cache and history after logging out
the web browser.
Internet
Explorer:
Launch
your Internet Explorer browser and click on
"Tools" >> "Internet
Options" >> "General". |
Under
"Temporary Internet Files",
click on "Delete Cookies" and
"Delete Files" Click on "OK"
to save your settings |
|
| •
|
Check your transaction history regularly to ensure
that all details are updated and there are no unauthorized
transactions. |
|
f
) |
Customer
service for contingency matters,
If
you suspect that security breaches may have occurred and
online transaction(s) might have been fraudulently accessed
please do not hesitate to call our Hotline help: 1800 -
248 2888 or E-mail us at : webadmin@lifeisgreat.com.sg.
If
you contact us via phone, our customer service officer will
be able to advise you on the immediate action available.
If necessary, your e-connect access may be suspended to
protect your interest. Our customer service officer may
also obtain the necessary details from you regarding the
matter to facilitate investigations.
If you notify us via email, please include your
| • |
Name and e-connect ID |
| • |
date
and time of access |
| • |
description of error and |
| • |
description of security breach or fraud |
Once we are notified of any dispute, we will commence investigations
immediately and revert to you as soon as possible, depending
on the complexity of the dispute.
|
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