Privacy & Security Policies

A. Privacy Promise to our Customers
The privacy of our customers' information is of paramount importance to us and forms the basis for providing the best possible service to our customers. We will only use the information of our customers in the way that our customers would want us to use it. Our promise to our customers is that:

1. We will only collect the minimum amount of information which would allow us to deliver the best possible service to our customers.
2. Our customers' information is protected and safeguarded to highest possible standard of security that we can provide.
3. Our customers' information will never be revealed to any third party unless our customers allow us to do so or as required by any law.
4. We only permit authorised staff to have access to our customers' personal information and only for the purpose of doing their jobs.
5. No usage or sharing of our customers' personal medical information is allowed except for the purpose of processing any claims, administration and underwriting of our customers' policies.
6. This web-site has links from and to other web-sites and we are not responsible for the contents and privacy policies of such web-sites.

We are engaged in a constant process of ensuring that our customers' privacy is protected.

B. Security Policy
We appreciate our customers' concerns about security issues when they conduct transactions over the Internet. We have implemented several ways to ensure that our customers' confidential transaction details and their policy information are protected and secured.

We use the following methods of protecting our customers' policy information and transactions:

1. Firewalls
   We have put in place several layers of firewalls between our computer systems and the Internet.
   
   
2. Encryption
   We use 128-bit Secure Socket Layer (SSL) encryption to protect our customers policy information and private transaction data. 128-bit SSL encryption is the industry standard security protocol used for encryption of data send over the Internet. All browsers and application software should be upgraded to support SSL 128-bit encryption.
   
   
3. User-ID and Passwords
   The only way to gain access into our highly secured online services is through our Two-Factor Authentication system.
   
   In the First Level Authentication, your have to type your user ID and personal password to log on to our online services.
   
   After you have done that, our on-line system will activate the Second Level Authentication which sends a random One-Time Password (OTP) to your registered mobile phone number. Once you have type the OTP, you will be able to gain access to our on-line services to perform transactions or make enquiries concerning your policies.
   
   Together they provide additional measures against online fraud by verifying that the customer accessing our online services is the rightful customer.
   
   Before entering your user ID and password, you should always ensure that the website you are visiting belongs to Great Eastern. This can be verified by the URL displayed in your browser as well as the Great Eastern's URL in its digital certificate. To verify the digital certificate, double click on the yellow icon (bottom right side of the screen) and make sure that the issuer is www.lifeisgreat.com.sg and the date is valid.
   
   
   
   
   We constantly test our systems to ensure that no possible breaches of our security can happen such that our customers' security and confidential policy information is not compromised in any way. We are always on the look-out for new technology that will increase the security of our systems so that our customers can rest assured that their valuable and confidential information is kept safe.

C. Precautions You Should Take
1. Protect and safeguard your password

• Password should be changed regularly.
• Password should be at least 6 digits or 6 alphanumeric characters, without repeating any digit or character more than once.
• Keep your password confidential and do not disclose it to anyone.
• Do not choose a password that is easily guessed.
• Password should not be based on user-id, personal telephone number, birthday or other personal information.
• Do not use shared, public or Internet cafe computers to access e-Connect.
• Never use the same password for other web-based services (Financial or Non-Financial) such as for email, online services, particularly when they related to different websites.
• Do not write down your password or store it in computer hard-disk, diskette, mobile phone or other insecure means.
• Change your password immediately if you suspect it has been disclosed to others or any unauthorized access. Do not use your password when someone else can see you keying it in.
• Do not select the option on browsers for storing or retaining user name and password.
• Great Eastern staff will not request customers to disclose their user ID and password under any circumstances.
• De-activate the function from storing or retaining your user-id/password on browsers by using the following steps:
  
  Internet Explorer
  
  Launch your Internet Explorer browser and click on "Tools" >> "Internet Options" >> "Content".
  
  Under "Personal Information", click on "AutoComplete". Uncheck "User names and passwords on forms" and click on "Clear Passwords".
  
  Click on "OK" to save your changes
  
  

2. Protect your PC from viruses and malicious programs

• Take some precautions against viruses or other programs like 'Trojan Horse' means attacking the computer unknowingly that can capture your password typed keystrokes and other valuable information. Such captured data can be sent to another party without your knowledge.
• Equip your PC with the latest anti-virus,anti-spyware and firewall software to protect yourself against any virus attacks and other malicious attacks, particularly when you are using broadband connections, digital subscriber lines or cable modems.
• Update the anti-virus and firewall products with newer versions on a regular basis.
• Use personal firewall software to hide your computer from Internet outlaws.

3. Beware of and Protect your PC from Spyware.

• Spyware is a software program installed in your computer that secretly gathers information about you on the Internet without your knowledge. It is sometimes bundled with shareware or freeware programs that are downloaded from the Internet.
• Spyware has the ability to maliciously gain access to your passwords and other sensitive information. They also have the ability to monitor keystrokes, scan files on your hard drive and relay the information to unauthorized third parties leading to system instability or a crash.
• Use anti-spyware software to find and remove hidden programs.
• Use personal firewall software to hide your computer from Internet outlaws.

4. Avoiding Hoax Emails (Phishing emails)

• Be wary of any email you receive from people you don't know or trust. Delete any emails you think are suspicious, such as spam, chain or junk mail. Delete the email from your 'Inbox
  
  If you receive an email or anything that is suspected to be fraudulent activity connected with GE, please do not respond to it. For example, you may receive an email that claims to be from GE asking you to click on a link to a website within the email to update sensitive information for certain reasons. When you click on the link, you will be directed to a bogus web site that may look exactly like ours where you will be asked to enter sensitive information. Emails like these may look quite sophisticated and even carry our logos. However, do not trust them.
  
  When in doubt or suspicious about the authenticity of the request, always double-check with Great Eastern. Contact us via our official channels: www.lifeisgreat.com.sg. Never rely on any information or link from the fraudulent email.
• Never click onto a link in an email to go to the GE login page. Always access GE by typing the full website address www.lifeisgreat.com.sg into your browser.
• You also may wish to contact your Internet Service Provider for support in blocking e-mails or to subscribe to a spam filter they may offer.
• Never send sensitive information by email.
• Don't answer any unexpected email requesting personal information.

5. Internet Security

• Never download files from PCs or sites which you aren't sure about its safety.
• Do not install software or run programs of unknown origin.
• Be careful of anyone who attempts to illegally obtain sensitive information from you by pretending to represent Great Eastern.
• Remove file and printer sharing in your PCs, especially when they have internet access via cable modems, broadband connections or similar set-ups.
• Never blindly type commands that others tell you to type, or go to web addresses mentioned by strangers, or run pre-fabricated programs or scripts
• Log out the online session and turn off the computer when not in use, even if it is for a short while. This will prevent any transactions from being performed without your authorisation.
• Do business only with Internet companies that use a secure form to capture private information. To verify your session is secure, look for "https" instead of "http" in the URL address line. You can also check that your information is encrypted by ensuring that a symbol of a locked padlock appears at the bottom of your browser.
  
  
  
  
  
• Clear your browsers cache and history after logging out the web browser.
  
  Internet Explorer:
  
  Launch your Internet Explorer browser and click on "Tools" >> "Internet Options" >> "General".
  
  Under "Temporary Internet Files", click on "Delete Cookies" and "Delete Files" Click on "OK" to save your settings
  
  
  
  
  
• Check your transaction history regularly to ensure that all details are updated and there are no unauthorized transactions.

6. Customer service for contingency matters
If you suspect that security breaches may have occurred and online transaction(s) might have been fraudulently accessed please do not hesitate to call our Hotline help: 1800 - 248 2888 or E-mail us at : webadmin@lifeisgreat.com.sg.

If you contact us via phone, our customer service officer will be able to advise you on the immediate action available. If necessary, your login access may be suspended to protect your interest. Our customer service officer may also obtain the necessary details from you regarding the matter to facilitate investigations.

If you notify us via email, please include your

• name and user ID
• date and time of access
• description of error and
• description of error and
description of security breach or fraud

Once we are notified of any dispute, we will commence investigations immediately and revert to you as soon as possible, depending on the complexity of the dispute.

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