Great Eastern Call Centre came in as the top five finalists in the Call Centre Awards Presentation Ceremony and was selected as the Call Centre of the Year with another non-financial company. Great Eastern is the first insurance company to win this award in Singapore.

All applicants went through a rigorous short-listing, followed by submission of call center performance data for the last two years. An Evaluation Team, comprising foreign Call Centre Experts carried out on-site audit and interviews.

In the glittering ceremony in Shangri-La on Saturday, 8.11.2002, Great Eastern was presented the cup by Freddy Soon from Spring. During that event, Great Eastern was also awarded as the Runner-Up Trophy for the Corporate Charity Donation for the Gracehaven home.

This achievement and honor reflect the company's on-going commitment for customer service excellence. According to Mabel Soh, Vice-President of the Call Centre, "The true winners are our valued policyholders"!

Download Powerpoint of Great Eastern's Presentation " Road to Call Centre Excellence" at LOMA Spring Call Centre Conference at Florida May 6-8, 2003.

This Singapore Primer on Call Centre management, priced at $15, will be available on 1st May and all proceeds will go to the Call Centre Council of Singapore (CCCS)- sponsored Charity, Gracehaven Home.

To place your order, email Catherine from The Call Centre Council of Singapore at cccsing@singnet.com.sg.