Claims

This Claims section serves to help our policyholders who are making a claim or who requires information and assistance in times of needs. Here, we show our care and commitment to our policyholders by providing them with all the necessary information and assistance from pre-claim to post-claim.

In order to benchmark our claim services to our policyholders, we certified our quality standards through ISO 9002 in July 2000 and the new ISO 9001 standards in July 2002. With the endorsement, we endeavor to continuously deliver Quality products and services to the expectations and satisfaction of our customers in establishing a reputation as the choice financial services provider in this region and beyond. Our quality standards will be benchmarked against the best practices established in the business world.

Our claims guiding principle is embodied in our claims philosophy as follows:-

"In the administration of claims, we will strive to process the claims promptly and correctly. We aim to provide excellent service with fair and efficient treatment of all claims through our professionally trained and friendly claims staff."