Renewal is automatic every year, unless the policyholder:

a)	has reached 60 years of age when the policy would be discontinued.
b)	has made a death or permanent incapacity claim on the policy.
c)	does not have enough CPF savings to pay the premium for a minimum cover of $5,000 (This is not applicable to members between age 55 and 60 who are entitled to free coverage).
d)	has informed Great Eastern not to renew his cover.

2.

You will be informed through your yearly CPF Statement of Account. Your Statement will show the premium paid using your CPF savings. Premium notices are also sent to you before the deduction and you will be informed if the deduction is unsuccessful or partial.

Important: Please inform us of any changes in corresponding address so you can be updated on the latest status of your policy.

I do not have enough money in my Ordinary or Special Account. Can I use my Medisave account or family member’s Ordinary or Special Account?

Premiums can only be deducted from your own CPF Ordinary or Special Account only. If you do not have enough CPF savings to pay the premium for maximum cover, you can either pay the difference in cash or be insured for a lower amount (the minimum coverage is $5000).

Premiums will first be deducted from your Ordinary Account. If your Ordinary Account does not have enough money, premiums will be deducted from your Special Account.

You have to complete and mail the Reinstatement/Top-up Form to Great Eastern.

You can download the form by clicking here, or request for it to be sent to you by calling our Customer Care Officers at 1800-248 2888 or emailing us at wecare@Lifeisgreat.com.sg.

a)	requesting for another attempt to deduct from your CPF account. Kindly ensure that you have sufficient fund for this option (i.e. that you have made a voluntary contribution to your CPF account or have new contributions made into your CPF account by your employer), or
b)	making a cash/cheque payment, payable to Great Eastern Life.

If you are making cheque payment, please write the policyholder Name, NRIC No and Policy No on the reverse of your cheque and send it to Customer Service Department, 1 Pickering Street, #13-01, Great Eastern Centre, Singapore 048659.

Cash payment has to be made personally at Great Eastern Centre during office hours.

Please note that all the monies received will be credited to your CPF account for premium deduction. In the event of a refund, all monies will be similarly credited back to your CPF account).

If it is within 60 days from the renewal date, your policy is still inforce and you can do a top up without underwriting. Beyond that, the policy will lapse unless you have free cover. Free Cover is a Single Premium Paid-up policy given by CPF Board to members who were aged 55 to 60 before privatisation.

If your policy has lapsed, you can reinstate the policy within 90 days from the renewal date. You will need to complete the Reinstatement/Top-up form and either make a cash/cheque payment or instruct us to deduct again from your CPF account. Please note that reinstatement is subject to satisfactorily health underwriting.

If the policy has not lapsed due to existing free cover, you can top-up the premium by completing the same form. Please note that top up done after 60 days from the renewal is subject to satisfactorily health underwriting.

You can download the form by clicking here, or request for it to be sent to you by calling our Customer Care Officers at 1800-248 2888 or emailing us at wecare@Lifeisgreat.com.sg.

You will be covered for one policy year.

You can make a one-time contribution through E-Payment. For this, you need to have internet banking facilities with UOB, DBS or Citibank. Just login to the E-Payment service with your SingPass. If you do not have a SingPass, you can apply for a SingPass at the CPF website www.cpf.gov.sg.

Alternatively, you can make payment via any AXS machine within 60 days from your policy renewal date.

As the funds may be transferred from your CPF ordinary or Special Account (OA/SA) to your Retirement account when you reach 55 years old, deduction from the OA/SA will be unsuccessful.

To continue with the coverage, you may wish to make cash or cheque payment to Great Eastern.

You can check your CPF Account balance online via www.cpf.gov.sg. A SingPass is required to access to this service. If you do not have a SingPass, you can apply online via CPF website.

As Great Eastern is only acting as the collecting agent, we have credited your payment to your CPF account. Upon your renewal, we will deduct this amount from the CPF account. Please be assured that there is no double deduction.

You may wish to double check your CPF statement for these transactions that have taken place.

The policy will lapse if premium payment is not received within 60 days from the renewal date. (Note: This applies for policies without free cover only)

DPS is a low cost term insurance which offers protection at an affordable rate.

Policyholders are encouraged to stay insured with DPS as it provides financial help to the families at death or permanent incapacity.

Once the policy has lapsed, the reinstatement is to be done within 90 days from the renewal date. A new application will have to be submitted after this deadline.

You can download the Reinstatement/Top-up form by clicking here, or request for it to be sent to you by calling our Customer Care Officers at 1800-248 2888 or emailing us at wecare@lifeisgreat.com.sg.

Simply complete the form and mail it back to us indicating your payment instruction, whether it is through deduction from your CPF account or cash/cheque payment.

As the amount of free cover and bonus sum assured is relatively low, we would encourage you to reinstate your Basic Cover so that you and your family will continue to enjoy the full benefits of protection. If you need any clarification or assistance, please call our Customer Care Officers at 1800-248 2888 or email us at wecare@Lifeisgreat.com.sg.

DPS is a national term insurance that covers CPF members who are Singaporeans and Permanent Residents from age 16 to 60. It covers death and permanent incapacity, where the life assured is unable to continue in any employment. Under these circumstances, the DPS benefit will be paid out in a lump sum.

ElderShield is an insurance scheme that covers Singaporeans and Permanent Residents who have reached the age of 40. It provides a monthly cash payout of $300 up to a maximum period of 60 months to help those who become severely disabled*.

*Severe disability refers to the incapability of performing 3 out of the 6 daily activities such as washing, dressing, feeding, toileting, mobility and transferring. For more information, please visit our ElderShield website at www.eldershield.com.

Yes, you can call our Customer Care Officers at 1800- 248 2888 or email us at wecare@Lifeisgreat.com.sg and we will arrange a Life Planner for you.

Yes, you can change insurer after privatisation by completing the application form from your preferred insurer. However, you will be subjected to medical underwriting. Please note that it is not necessary to terminate your DPS policy with your current insurer.

To opt out, you can call our Customer Care Officers at 1800-248 2888 or email us at wecare@Lifeisgreat.com.sg for a copy of the opt out form.

Please take some time to reconsider the benefits of DPS. DPS is an affordable term insurance that covers CPF members against Death or Permanent Incapacity for $46,000 up to age 60. DPS helps to provide CPF members and their families with some money to tide them over the first few years should the insured member becomes permanently incapacitated or die. If you opt out and wish to rejoin later, you have to take up new proposal which will be subject to underwriting.

DPS is not a convertible policy.

When you give up your Singaporean Citizenship or Singapore PR status, you will still be covered under DPS policy.

Your DPS will be renewed automatically annually via a deduction from your CPF Ordinary/Special Account. In the event that you have withdrawn all the funds in your CPF account, you can still make payment for DPS premium either by topping up your CPF account directly at CPFB or make cash/cheque payment, payable to Great Eastern Life, indicating your NRIC no, name and policy no on the reverse of the cheque.

Your DPS coverage will continue unless you have chosen to opt out or we are unable to deduct the annual premium from your CPF account for DPS.

You do not have to declare your health if you are an existing DPS policyholder.

You would only have to declare your health condition if

a)	your policy had lapsed and you wish to reinstate it, or
b)	you want to apply for a top-up to your sum assured after 60 days from the renewal date.
c)	you are applying for DPS, or
d)	you have just been insured under DPS.

Please note that as the renewal is based on the policy renewal date and is for a full policy year, you are considered to be 59 years old even if you have reach 60 on your birthday (in the midst of the policy year). Hence, you are still eligible for one policy year of coverage and that your policy will only cease on the next renewal date.

Free cover is given only to those aged 55 to 60 and has been insured continuously before 17 September 2005. The amount is dependent on the number of years the policyholder has been insured under DPS with CPF Board.

The bonus sum assured is given to CPF members whose DPS covers start before 28th June 2003. This sum was declared by the CPF Board during that period and it ranges from $1500 to $4000.

A second bonus is given to members covered under DPS as at 16th September 2005. This sum ranges from $1500 to $3850.

These amount are however not for withdrawal but will be payable together with the basic sum assured in the event a claim is admitted.

DPS is automatically extended to members who are Singapore Citizens or Permanent Residents, between age 16 and 59 when they make their first CPF contribution. This auto-cover feature of DPS is legislated under Part V of the CPF Act and the aim of the scheme is to insure members as early as possible when they start working and are more likely to be healthy and insurable.

DPS is an affordable term insurance that covers CPF members against Death or Permanent Incapacitation up to age 60. Home Protection Scheme (HPS) is a mortgage reducing insurance which protects CPF members and their families against losing their homes should members become physically/mentally incapacitated or pass away before their HDB flats are sold or HDB loans are paid up. The two schemes are different. Even if your HDB flat was sold or HDB loans were fully paid up, you could still take up DPS.