GI eXchange Making A Claim

Making A Claim

Motor Accident Reporting / Claim

In the event of a Motor accident or claim, please call our dedicated 24 Hours Motor Accident Helpline at 6248 2660 immediately and preferably from the scene of accident but no later than 24 hours following the accident for accident reporting advice and towing assistance, or proceed immediately but no later than 24 hours to any one of the Accident Reporting Centres to file the mandatory accident report.

Kindly note that the 24 hours reporting requirement is mandatory as failure to do so allows insurer to apply a penalty against your NCD entitlement and to repudiate policy liability indemnifying you for the damage repair to your vehicle as well as for your liability to damage caused to Third Party property and / or injury.

For your convenience and peace of mind, you are strongly advised to leave your accident damaged vehicle with the Accident Reporting Centre for repairs as they are also our Authorized Workshops. You will enjoy policy Excess waiver (conditions apply) for Own Damage repair, and if you were assessed to be not at fault, the Authorized Workshop will repair the vehicle and assist you in formulating a Third Party claim against the responsible Third Party Singapore registered vehicle insurer. This way, your NCD will not be affected and the repairs done automatically come with a six-month warranty.

The Authorized Workshop is unable to assist should the responsible Third Party was a Malaysian registered vehicle insured with a Malaysian based insurer. Under the circumstance, should you elect to claim against the Malaysian registered vehicle driver, you will need to seek recourse directly with the Malaysian based insurer concerned by submitting the following documents:

	Copy of your vehicle registration card.
	Copy of the Certificate of Insurance, Cover Note, or the Policy Schedule.
	Copy of your Identity Card (both front and back) or Passport.
	Copy of the police report, police sketch plan with keys (if any), and the police investigations result (if any).
	Proof of losses incurred best depicted by photographs taken at the scene of accident clearly showing the Malaysian registered vehicle license registration number and your vehicle license registration number, and post accident vehicles position and damage conditions.
	Copy of your vehicle damage assessment report with photographs, your repairer invoice and receipt, and your replacement car rental bill and receipt (if any).

Registered post should be used when sending original documents. If your claim against the Malaysian registered vehicle insurer is unsuccessful, you may appeal to either of the following for advice or assistance:

Malaysia	Singapore
Persatuan Insuran Am Malaysia (PIAM) 3rd Floor, Wisma Piam 150 Jalan Tun Sambanthan 50470 Kuala Lumpur Malaysia Tel. No: 0203-274 7399 Fax No: 0203-274 5910	General Insurance Association of Singapore (GIA) 112 Robinson Road #05-03 Singapore 068902 Tel. No: (65) 6221 8788 Fax No: (65) 6227 2051

For Windscreen damage claim only, please proceed directly to one of the Authorized Workshops. The Authorized Workshop will assist you in filing the necessary Claim Form and then to either repair the damage or replace the windscreen.

Non-Motor Claims

For all other non-Motor claims such as Travel claims, Maid claims, Fire / Home claims (Property), Personal Accident claims, Public Liability claims, Work Injury Compensation claims, and Health claims:

	Download the relevant Claim Form by clicking Claim Form Download.
	Print out hard copy of the required Claim Form and complete it by filling out all the requested fields, and remember to sign off.
	Proof of loss occurred or incurred and this is best depicted by photographs taken before and after the loss.
	Collate all the original supporting documents evidencing proof of loss and value of loss such as police report, bank or credit card statements, invoices and receipts, photographs and other material and relevant documents.
	Mail the completed Claim Form together with the supporting documents to : The Overseas Assurance Corporation Limited 1 Pickering Street #13-01 Great Eastern Centre Singapore 048659 Attention: General Insurance Claims Department

For claims advice on non-Motor claim matters, you may contact your servicing intermediaries, or call our dedicated Helpline at 6248 2638 during normal office hours, or email us at GI-care@lifeisgreat.com.sg.

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